Telco Delivery Executive - Japan

Red Hat is looking for a Telco Delivery Executive to join us in Tokyo, Japan. In this role, you will serve as a trusted advisor to customers, accountable for their success with our products and maximizing the value realized from Red Hat product subscriptions. You will be critical to the long ­term success of Red Hat's subscription ­based business model and will be responsible for the delivery of customer outcomes measured by customer satisfaction, renewals, and incremental sales. You will coordinate with cross-functional teams and provide project and software portfolio management on both complex customer-led projects and projects driven by Red Hat Services. You will work closely with a strategic partner to ensure there is an established stakeholder management plan, alignment on goals/key initiatives, and collaboration on migration plans to Red Hat infrastructure solutions for the post-sales lifecycle.

• Act as the single point of contact for all post sales activities, globally, with your customer(s). Participate key customer meetings and lead quarterly executive business reviews.
• Actively participate in presales activities to include collaborating on Request for Proposal (RFP). Engage during the proof of concept phase to ensure consistency through the full customer lifecycle.
• Lead a matrixed team responsible for support and service delivery to your customer(s). Work directly with Telco engineering on prioritization of issues and Support Exceptions necessary for customer projects.
• Become a trusted advisor to your customer(s) through detailed governance and communication plans, effectively managing Red Hat’s role in the deployment, use and life-cycle management of Red Hat products through training, high touch support, projects and subscription based engagements.
• Manage project risks, actions, issues and dependencies (RAID), in collaboration with dedicated project managers, where engaged.
• Address escalations from customers and Red Hat account teams related to product management, support and service delivery issues.
• Manage customer level profitability, driving revenue recognition, manage efficiencies, drive productivity, oversee projects successfully while meeting revenue and cost budgets.
• Accountable for customer satisfaction, execute closed loop processes for all detractors internally and externally and ensure remediation plans are executed. Demonstrated understanding of emerging technologies and their impact on the existing architecture and business service offerings.
• Maintain relationships with your customers’ key partners, in collaboration with Red Hat partner teams, to drive success on multi-vendor solutions.

• 10+ years telecommunications experience; with complex telecommunications networking, IT technical components and software development.
• Understanding of NFV/SDN as well as mobile networking 5G, RAN and fixed networks (network architectures, service models, service provisioning).
• 8+ years experience as a customer relationship or project manager with financial accountability and project scope development, managing expectations, and risk/issue mitigation for impediment removal
• Strong understanding and working knowledge of project management methodologies. roject management or scrum certifications
• Excellent interpersonal and communication skills at all levels of an organization.
• Experience leading diverse teams, formally or informally, from a variety of disciplines including engineering, product management, project management, customer support and service delivery.
• Strong experience in continuous improvement initiatives focused on operational efficiency, service quality and governance/compliance.
• Proven ability to implement operational metrics and translate metrics to process improvement initiatives.
• Experience with Red Hat Products is a plus
• Bachelor in Engineering/Technology, related field or equivalent Industry certification (CCNP, JCNP, etc) is a plus

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